Bike and Roll Chicago Terms & Conditions
In using this website, reserving products/services, purchasing products/services, and providing information, you are deemed to have read and agreed to the following terms and conditions:

Bicycle Rental and Guided Bike Tour Terms

Participants must read and sign the Release from Liability Agreement prior to receiving equipment.
A credit card and/or valid driver license or passport is required for rental deposit.
Helmets and locks are provided for free with rental. Helmets are recommended for all riders.
Participants under the age of 18 must wear a helmet!
Participants must be in good health, and able to operate, control and balance the equipment, at time of rental. Please consult your physician.
Baby participants must be at least 1 year old and be able to hold their head and upper body in an upward position and be able to wear a helmet.
Participants are responsible for the rental equipment, from the time the equipment is rented until the time it is returned, including damage and theft of rental equipment.
Rental equipment is due back on the date/time printed on the Rental Receipt.
Late returns are subject to overtime charges and late fees.
Participants must inform Company if the equipment is damaged or not working properly
Participants must comply with all traffic laws and ride with caution

Guided Segway Tour Terms

Participants must read and sign the Release from Liability Agreement prior to receiving equipment.
All Segway tour Participants are required to wear a helmet.
Segway tour Participants must be at least 12 years old and between 100 to 260 pounds.
Expecting Mothers are not permitted to ride a Segway per manufacture guidelines.
Participants must be in good health, and able to operate, control and balance the equipment.

Deposits, Payment, Reservations, and Refund Policy

We accept all major credit cards, cash, and traveler's checks for payment.
Failure to arrive at tour departure location prior to scheduled time without advance notification (no-show) results in forfeiture of payment.
Failure to cancel / reschedule tour reservation(s) at least 72 hours in advance results in forfeiture of payment.
All pre-payments for rentals and/or tours are final and non-refundable, no credit on early returns! No Refunds!
Late returns are subject to additional charges and late fees.
Non-returns or missing parts are subject to costs for replacement of equipment/parts.
Damaged equipment are subject to repair and parts costs.
In the event of rain you may re-schedule your reservation or receive a store credit.
To cancel a reservation and receive a store credit or refund you must submit a written request via email to info@bikechicago.com 72 hours prior to reservation date/time. Refunds may take up to 30 days from cancelation date/time.